Data protection
- Encryption in transit for web and API traffic.
- Encryption at rest for core application data and backups.
- Tenant-level separation to keep customer data isolated.
Trust
Security you can share with IT
How HelloRoute protects your operational data, controls access, and responds to incidents. Built for teams that need confidence before rollout.
Access control
- Role-based permissions for ops, dispatch, and admin workflows.
- Least-privilege access for internal support and engineering operations.
- Audit-friendly activity traces for key operational events.
Infrastructure security
- Hardened cloud environment with segmented workloads.
- Regular patching and dependency updates across services.
- Monitoring, alerting, and controlled operational access.
Privacy and retention
- Data collection scoped to delivery operations and service performance.
- Retention managed by operational and legal needs.
- Public policy available on the Privacy page.
Incident response
We monitor platform health and triage security events with priority handling. If an event impacts customers, communication includes scope, mitigation actions, and follow-up steps.
Need security answers before rollout?
Share your review checklist and we will walk your team through architecture, controls, and data flow for your intended setup.